Site Reliability Engineer

Summary

Join Convoso, a leading AI-powered contact center platform company, as a Site Reliability Engineer. You will be responsible for designing, developing, and maintaining our systems and infrastructure. This challenging role requires expertise in Linux systems, configuration management, scripting, and database systems. You'll work in a dynamic, fast-paced environment, collaborating with other professionals to ensure high-quality deliverables. Convoso offers excellent benefits, including fully covered health insurance, paid time off, and a casual work environment.

Requirements

• At least 5 years of experience in configuring enterprise-level Linux systems within a highly networked environment
• Expertise in using Chef for configuration management and automation, including the creation and management of Chef cookbooks and recipes
• Strong proficiency in scripting languages such as Python and Bash for automating tasks
• Skilled in designing, implementing, and optimizing centralized logging solutions for effective log analysis, integration, security compliance, and incident response
• Experience with MySQL or similar database systems
• Familiarity with virtualization technologies such as Proxmox, KVM, QEMU, or VMware
• Experience managing infrastructure with bare metal servers in data center environments
• Proficient in using CI/CD tools like Jenkins (or similar) to enhance software development processes
• Proactive, resourceful, and adept at managing projects and solving problems from start to finish
• Expert in diagnosing and resolving complex system issues while maintaining stability and reliability
• Experience working in a fast-paced startup environment
• Skilled in administering and tuning application stacks such as Tomcat, Apache, Nginx, and HAProxy
• Experience with monitoring systems like Grafana, Prometheus, and Zabbix
• Flexible with shift work and available for overtime as needed
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field

Responsibilities

• Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure)
• Ensures the highest level of systems and infrastructure availability
• Installs, configures, and tests operating systems, application software, and system management tools
• Design, plan and automate deployment of network communications systems
• Provide documentation as required to ensure accurate and current information is available for each site network
• Implements warranty and support activities
• Plans and implements system automation as required for better efficiency
• Oversees the development of customized software and hardware requirements
• Willing to stay up-to-date with security best practices and drive implementation accordingly
• Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures
• Run diagnostics to resolve customer-reported issues
• Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders

Benefits

• 100% covered premiums for employees + dependents (spouse + upto four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!
• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises