Site Reliability Engineer

Summary

Join Fetch Rewards as a Site Reliability Engineer and play a vital role in maintaining the reliability and uptime of our distributed systems. You will engage in the entire service lifecycle, from design and deployment to operation and refinement. This role requires experience with high-level programming languages, Unix/Linux systems, and troubleshooting. We offer a collaborative and supportive environment with opportunities for growth and development. Fetch provides competitive benefits, including equity, 401k matching, comprehensive health insurance, generous paid time off, robust parental leave, and continuing education reimbursement. Work remotely or from one of our stunning offices in Madison, Birmingham, or Chicago.

Requirements

• Experience with one or more high-level programming languages (e.g. Java, Python, Go, C/C++)
• Experience with Unix/Linux operating system internals, networking, or cloud platforms (e.g. AWS, Azure, GCP)
• Experience with analyzing and troubleshooting systems
• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience

Responsibilities

• Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation, and refinement
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and readiness reviews
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Practice sustainable incident response and blameless postmortems by participating in the on-call rotation

Preferred Qualifications

• Experience designing, analyzing, and troubleshooting distributed systems
• Experience designing and developing software oriented towards systems or infrastructure automation
• Ability to debug/optimize code and automate routine tasks
• Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education : Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups : Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash : Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment : Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home