Site Reliability Engineer

Summary

The job is for a Troubleshooter role in Granicus, a company that provides technology solutions to governments. The role involves troubleshooting application, service, and system issues, ensuring information security, and has a salary range of $40,000 - $60,000 a year. The company offers benefits including flexible time off, medical insurance, dental & vision insurance, 401(k) plan with matching contribution, paid parental leave, employer-paid short and long term disability insurance, group legal coverage, and more.

Requirements

• Have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments
• Have 2+ year of experience working in AWS/Azure or certification
• Have 2+ year of experience supporting Windows and Linux servers
• Have hands-on experience writing and troubleshooting Python
• Understand relational databases (SQL) and can efficiently connect to databases and query data
• Have direct experience using monitoring tools such as New Relic, or Elastic
• Have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC
• Have experience using CI/CD tools like Gitlab or Jenkins

Responsibilities

• Use Granicus Applications and Understand Impact on Government and Citizen Interaction
• Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
• Independent & Collaborative Troubleshooting of Application, Service, and System Issues
• Document and Escalate User Stories, Bugs, and Defects
• Establish and Maintain SLI, SLO, and SLA targets for applications and services
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program

Benefits

• Flexible Time Off
• Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
• 401(k) plan with matching contribution
• Paid Parental Leave
• Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
• Group legal coverage