Granicus is hiring a
Site Reliability Engineer in Worldwide

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Site Reliability Engineer
🏢 Granicus
💵 $40k-$60k
📅 Posted on Jun 10, 2024


The job is for a Troubleshooter role in Granicus, a company that provides technology solutions to governments. The role involves troubleshooting application, service, and system issues, ensuring information security, and has a salary range of $40,000 - $60,000 a year. The company offers benefits including flexible time off, medical insurance, dental & vision insurance, 401(k) plan with matching contribution, paid parental leave, employer-paid short and long term disability insurance, group legal coverage, and more.


  • Have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments
  • Have 2+ year of experience working in AWS/Azure or certification
  • Have 2+ year of experience supporting Windows and Linux servers
  • Have hands-on experience writing and troubleshooting Python
  • Understand relational databases (SQL) and can efficiently connect to databases and query data
  • Have direct experience using monitoring tools such as New Relic, or Elastic
  • Have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC
  • Have experience using CI/CD tools like Gitlab or Jenkins


  • Use Granicus Applications and Understand Impact on Government and Citizen Interaction
  • Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
  • Independent & Collaborative Troubleshooting of Application, Service, and System Issues
  • Document and Escalate User Stories, Bugs, and Defects
  • Establish and Maintain SLI, SLO, and SLA targets for applications and services
  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program


  • Flexible Time Off
  • Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
  • 401(k) plan with matching contribution
  • Paid Parental Leave
  • Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
  • Group legal coverage
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