Site Reliability Engineer

Summary

Join Nextiva as a Site Reliability Engineer to enhance, support, and troubleshoot our SaaS platform. You will provide critical support for compliance-driven environments, contributing to initiatives related to FedRAMP authorization, security hardening, and industry-specific compliance standards. This role requires triaging, troubleshooting, and fixing production problems; designing, developing, and improving monitoring systems; identifying and automating tasks; and writing software to improve system reliability. You will collaborate with compliance and security teams and ensure platform reliability for regulated customer environments. The ideal candidate is a generalist comfortable working between development and systems, with experience in compliance-focused environments and strong communication skills.

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent work experience
• Bilingual Spanish and English
• 0–2 years of software development experience
• 0–2 years of Linux system administration experience
• 0–2 years of performance engineering experience
• Experience working with RESTful APIs
• Experience troubleshooting complex systems
• Experience working with source control systems (e.g., Git)
• Familiarity with containerization and orchestration (e.g., Docker, Kubernetes)
• Familiarity with front-end technologies
• Familiarity with application performance monitoring tools
• Familiarity with relational databases and SQL
• Familiarity with microservices and distributed system design
• Ability to clearly communicate technical concepts
• Working knowledge of general SRE concepts and DevOps principles
• Understanding of or experience supporting regulated environments and public sector clients

Responsibilities

• Triage, troubleshoot, and fix production problems in every layer of the stack
• Design, develop, improve, and tune logging, monitoring, and alerting systems
• Identify manual tasks, document fixes via runbooks, and drive automation
• Write software to improve the reliability and recoverability of production systems
• Perform and automate system administration tasks
• Participate in on-call rotation supporting production systems
• Collaborate with compliance and security teams to meet standards for FedRAMP, HIPAA, and other regulatory frameworks
• Ensure platform reliability and availability for regulated customer environments, including healthcare and government sectors
• Support infrastructure and deployments aligned with the needs of SLED and federal clients

Preferred Qualifications

• Experience in or exposure to compliance-focused environments (e.g., FedRAMP, HIPAA, CJIS, SOC 2)
• Datadog
• Atlassian Suite (Jira, Confluence, BitBucket)
• Java/Spring
• Python
• Javascript/React
• SQL
• Ansible
• Jenkins
• Tomcat
• Git
• Redis
• RabbitMQ
• Splunk/Kibana
• Terraform

Benefits

• Comprehensive medical coverage, including dental care
• Life insurance, covering life and disability
• PTO and Paid Sick time as per CBA, paid parental leave
• Private pension plan available
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement