Site Reliability Engineer

Summary

Join OpenAI's Applied Engineering team as a Site Reliability Engineer and help bring our technology to public sector customers. You will design, build, and maintain scalable infrastructure, both on-premises and in the cloud. This role requires on-site work with customers, troubleshooting issues, and collaborating with internal teams. You will automate tasks, standardize infrastructure, and ensure the reliability of our systems. The position is based in Washington D.C. or San Francisco, CA, and requires travel to customer sites. This is a unique opportunity to see the direct impact of your work and contribute to the responsible deployment of AI.

Requirements

• Hold an active US security clearance
• 5+ years experience operating infrastructure and systems at scale

Responsibilities

• Design and build performant, reliable, and scalable infrastructure, both on-premises and in the cloud, for our public sector customers
• Administer the systems from the hardware up to kubernetes, ensuring our teams have a standardized infrastructure to deploy OpenAI’s technology onto
• Own the reliability of these systems by being on-site with the customer, utilizing observability tooling, and directly troubleshooting issues that arise as the first line of support
• Partner with teams across engineering and security to ensure the product supports the unique needs of the infrastructure and use-cases
• Automate routine tasks and standardize our infrastructure offerings to allow our team to scale as we continue to grow
• Partner with teams across the business, including engineering, security, and compliance, to enable our products to work within the unique constraints of new environments

Preferred Qualifications

• Worked out of secure environments, closely collaborating with both on-site clients and remote colleagues
• Hands-on experience with containers (Docker) and orchestration platforms (kubernetes)
• Scripting experience with Python or equivalents for automating routine tasks
• Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done to ensure both your team and our customers succeed
• Strong troubleshooting skills across the entire stack (infrastructure, systems, and applications)
• Thrive in dynamic environments and can navigate ambiguity with ease