Site Reliability Engineer

Summary

Join ServiceNow as a highly skilled engineer and contribute to the reliable and efficient operation of our infrastructure. You will leverage your expertise in software development, systems engineering, and networking to resolve issues, prevent recurring problems, and drive initiatives to improve system design and performance. This role demands a proactive approach to automation, a deep understanding of Linux systems, and experience with DevOps, CI/CD, and cloud technologies. You will collaborate with partner teams, demonstrate a commitment to detail, and work effectively in a team environment. The position requires shift work including one weekend day. Experience with the ServiceNow platform is a plus.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Deep knowledge of Linux systems
• 10+ years Coding in various languages; we normally prefer Python, JavaScript, and Ruby
• 5+ Years’ experience with DevOps automation, CI/CD pipeline and agile methodologies
• 5+ Years’ experience with Cloud technologies, preferably Azure
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• MySQL database administration, troubleshooting, and performance tuning
• Networking skills, IP addressing and routing
• Team-first attitude and an uncompromising attention to detail
• Good collaboration and communication skills
• Ability to work in shifts that cover one weekend day

Responsibilities

• Provide relief and sustainable resolution to issues within our infrastructure
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions
• Drive monitoring and automation initiatives

Preferred Qualifications

Experience developing on the ServiceNow Platform is a bonus