Remote Site Reliability Engineer

Summary

Swish Analytics is hiring a Site Reliability Engineer based in Europe to support their enterprise infrastructure during non-US hours. The role involves optimizing incident response, improving overall workload resiliency, and assisting technical teams. Requirements include 3+ years of experience in SRE roles, building CICD pipelines, extensive Kubernetes experience, managing customer-facing systems in a 24/7 environment, strong communication skills, and comfort with scripting languages.

Requirements

• 3+ years of experience working in an SRE leaning DevOps or full SRE roles
• 3+ years building CICD pipelines with Github Actions, Gitlab CICD, or similar
• Extensive experience with Kubernetes
• Experience in managing customer-facing systems in a 24/7 environment including escalations
• Experience triaging and escalation policies/protocols
• Strong communication and documentation skills
• Comfortable with scripting languages like Bash, Python, or similar

Responsibilities

• Support production systems and help triage issues during live sporting events
• Monitor the system and respond to incidents to maintain system SLO/SLA, review and follow up production incidents
• Write and review code, develop documentation, and debug problems, live, on complex distributed systems
• Optimize and facilitate incident response, conduct root cause analysis and blameless retrospectives
• Work closely with technical teams to implement, optimize, maintain, scale and debug workloads on Kubernetes using CI/CD, automation tools and scripting languages to deliver tools/software to improve the reliability and scalability of services

Preferred Qualifications

• Networking and routing experience
• Terraform in AWS to support global-scale services
• Improving observability in an engineering organization
• Past experience with PagerDuty or similar tools