Site Reliability Engineer III

Summary

Join Sinch Mailgun's SRE team and help maintain the reliable and secure infrastructure of one of the world's largest email providers. You will collaborate with engineering teams to improve and scale our systems, automate workflows, and ensure high reliability standards. This role involves designing, building, and maintaining cloud-based microservices infrastructure, resolving issues, and mentoring junior engineers. You will contribute to the team's growth by sharing standard methodologies and planning scaling strategies. The position requires strong coding skills, experience with cloud platforms and distributed databases, and expertise in Linux environments. Sinch offers a competitive salary and comprehensive benefits.

Requirements

• Strong background in infrastructure, operations, or software engineering with a focus on reliability
• Extensive experience working with cloud platforms such as Google Cloud Platform (GCP) or Amazon Web Services (AWS)
• Proficiency in using configuration management tools like Terraform and Ansible to manage infrastructure
• Hands-on experience with modern monitoring and observability tools such as Prometheus, Grafana, and similar technologies
• Proven experience with distributed databases (e.g. Cassandra, Elasticsearch) and maintaining their health at scale
• Familiarity with distributed event stores and stream-processing platforms
• Strong coding skills in at least one modern programming language (Python, Go, etc.)
• Expertise in running and maintaining production systems in a Linux environment and public cloud infrastructure
• Demonstrated expertise in architecting solutions for complex technical challenges, and the ability to lead initiatives from conception through to execution
• Strong interpersonal and communication skills, with a history of building effective relationships with cross-functional teams
• Ability to mentor and guide junior engineers, fostering a collaborative and inclusive team culture

Responsibilities

• Collaborate with other teams to define and implement system requirements
• Design, build, and maintain cloud-based microservices infrastructure
• Automate routine operational tasks and remediation processes to improve efficiency and reliability
• Proactively fix and resolve issues, collaborating with support teams, other engineering teams, and using monitoring tools to ensure system health
• Ensure that datastores operate efficiently and meet performance and availability goals
• Contribute to the team’s growth by mentoring junior engineers and sharing standard methodologies
• Plan and execute strategies for scaling systems and infrastructure as needs grow

Preferred Qualifications

• Experience with container orchestration platforms
• Expertise in CI/CD pipeline automation and infrastructure as code practices
• Knowledge of network architecture and security best practices in cloud environments
• Experience with containerization and microservices architectures
• Advanced problem solving skills, particularly in highly sophisticated and distributed systems

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Your mental health is as important as your physical health
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program
• We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation
• We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful
• It is what you do, not where you work, that matters
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice