Site Reliability Engineering Manager

Summary

Join Daxko as a Site Reliability Engineering Manager and oversee all production assets for each product. Manage and lead a team, setting performance targets, providing feedback, and ensuring proper training. Responsibilities include batching, upgrading, deploying servers, workload organization, supporting engineering, compliance, uptime, and performance monitoring. You will prioritize and organize team work, assess operational capabilities, and ensure on-time delivery of quality products and services. This role requires strong leadership, technical expertise, and experience managing globally distributed teams. Daxko offers a remote work option and various benefits.

Requirements

• Bachelor’s degree - technical discipline preferred; OR equivalent experience
• Three (3) to five (5) years of experience managing globally distributed team members
• Three (3) to five (5) years of experience in a site reliability engineering capacity
• Solid foundation in the following technologies: Linux
• Web Servers (NGiNX / PHP / Traefik / F5)
• Virtualization Technologies (VMWare)
• Cloud Platforms (AWS, Azure)
• Containerization Systems (Docker, Kubernetes, Dynos)
• Caching technology (Redis / rabbitmq )
• Strong security mindset and experience implementing security controls
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate

Responsibilities

• Manage all production assets for each product
• Batching, upgrading, deploying new servers
• Organize the team's workload
• Support engineering efforts
• Ensure compliance
• Monitor uptime and performance
• Prioritize, organize, and lead your team's execution of all work
• Assess operational capabilities and performance to ensure the on-time delivery of quality products and services to all customers, both internal and external
• Set and help the team understand performance targets and goals
• Evaluate and provide real-time feedback on performance
• Train and/or ensure that the team is properly trained for their specific roles
• Coordinate on-call rotation
• Coordinate training for staff
• Assist in resolving emergencies, such as infrastructure or software outages
• Manage headcount and make staffing decisions related to new hires and terminations
• Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
• Take responsibility for uptime, data accuracy, and integrity
• Interact with Engineering Leads to ensure alignment between teams
• Maintain business continuity for all production assets
• Ensure proper planning and prioritization using agile practices
• Ensure operations are in full compliance with all company and regulatory requirements
• Be a technical escalation point for your team
• Provide weekly reports on system availability, response, and capacity
• Manage on-call rotation among team members
• Have budget responsibilities, including ensuring fiscal responsibility for hosting and software licensing

Preferred Qualifications

• Strong observability experience with Monitoring Technologies, creating custom checks, and managing alert profiles and escalation policies. (OpenTelemetry, Instana, LogicMonitor, PagerDuty, OpsGenie)
• Experience with Tooling (GitLab CI, Jenkins, Chef, Terraform, Elastic Search, Kubernetes, Rancher)
• Scripting experience with the following languages: Ruby, Python, Bash
• Experience with SOC, PCI, GDPR standards and regulations
• Experience working tickets and managing priorities within issue tracking systems (Atlassian Suite, etc.)
• Experience developing or supporting Java, php, or node applications
• Experience automating repetitive tasks

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work