Site Reliability Engineering Manager

Summary

Join the Wikimedia Foundation as an Engineering Manager on the SRE team, reporting to the Director of Site Reliability Engineering. You will manage one to two globally distributed teams, providing guidance, mentorship, and support. Responsibilities include setting performance goals, recruiting, and onboarding new team members. You will also triage workloads, coordinate with other teams, develop team roadmaps, and manage projects. The role involves leading incident response and defining service level indicators. Be part of a 24/7 on-call rotation to handle escalations and provide support.

Requirements

• Prior experience managing teams
• Prior hands-on experience with software or reliability engineering (within the last 3 years preferred)
• Ability to analyze complex systems, troubleshoot issues, and devise effective solutions under pressure
• Proficiency in project management methodologies to effectively plan, execute, and track new and existing initiatives
• Strong understanding of cloud computing, networking, Linux systems administration, containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible) to be able to provide technical support to the team
• Aptitude for automation and streamlining of tasks
• Communicate effectively in both spoken and written English
• Ability to work independently, as an effective part of a globally distributed team
• Ability to travel several times a year for occasional in-person meetings
• B.S. or M.S. in Computer Science or the equivalent in related work experience

Responsibilities

• Managing one to two globally distributed teams within Wikimedia’s Site Reliability Engineering organization
• Providing guidance, mentorship, and support to ensure the team's effectiveness and growth
• Working with team members to set individual performance goals, and supporting them in meeting and evolving their goals and career path
• Recruiting, hiring, and helping onboard new team members
• Triaging incoming workload, maintaining focus on priorities, and setting realistic expectations for both peers and team members
• Coordinating and communicating with other members of the Wikimedia product & engineering teams on relevant projects, executing complex projects and contributing to the organizational strategy
• Continuously developing the roadmap of the team in alignment with other SRE and Product & Technology teams, and helping to draft and execute the team’s annual and quarterly plans
• Project managing new and existing initiatives
• Leading the definition, refinement, and execution of the processes through which the team manages and performs work
• Leading incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia’s production infrastructure
• Be part of 24/7 on-call rotation to handle escalations and provide support for teams to resolve issues
• Facilitating the definition and establishment of Service Level Indicators and Objectives with service owners and stakeholders

Preferred Qualifications

• Experience working in a distributed, largely remote environment
• Experience contributing to open source projects
• Commitment to the mission of the organization, our values and guiding principles
• Ability to disagree in a respectful manner and yet work towards a solution even when you disagree
• Good at asynchronous communication
• Solutions-focused. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors
• Self motivated with an ability to navigate through ambiguity and bring a project to completion with limited directions
• Curiosity and commitment to learn