Site Reliability Engineers

Summary

Join Xero's Site Reliability Engineering (SRE) team as an Observability Engineer and contribute to building reliable and observable systems. You will design and implement observability solutions, develop monitoring tools, provide expert guidance to engineering teams, advocate for best practices, and participate in on-call rotations. This role requires experience in improving operational outcomes for software systems, proficiency in object-oriented programming languages, and hands-on experience with observability tooling.

Requirements

• Experience in improving operational outcomes for software systems in production, with a strong understanding of reliability and observability concepts in distributed systems and microservices
• Technical expertise in software development, with proficiency in one or more object-oriented programming languages ( e.g., C#, JavaScript, Golang, or Python )
• Hands-on experience with observability tooling, including instrumenting applications and integrating with solutions such as New Relic, Datadog, Dynatrace, SignalFX, SumoLogic, or Splunk
• Exquisite verbal and written communication skills, and collaboration, with the ability to build relationships, engage with stakeholders, and effectively convey complex ideas both verbally and in writing
• A proactive and adaptable mindset, thriving in fast-paced, high-growth environments with a strong bias for action, initiative, and problem-solving

Responsibilities

• Design and implement observability solutions that enhance system reliability, scalability, and performance while reducing operational toil
• Develop and maintain monitoring, logging, and tracing tools, ensuring efficient and automated observability processes
• Provide expert guidance and support to engineering teams on best practices, tooling, and troubleshooting for observability systems
• Advocate for continuous improvement, driving adoption of SLOs, reliability best practices, and resilient engineering across Xero
• Participate in on-call rotations, proactively addressing issues and improving the reliability of critical systems

Benefits

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero