Slots Director

Summary

Join Grosvenor Casinos as the Slots Director, leading the implementation of slots strategic roadmap, managing slot machine and e-table offerings, and developing comprehensive communication plans.

Requirements

• Extensive experience in managing a large estate of slots with a high level of commercial acumen to grow and develop our slots offering
• Technical understanding of the product and customer
• Understanding of compliance and regulatory requirements of gaming products
• Project management skills with a history of successful delivery
• Able to translate diverse requirements into a planned delivery schedule
• Demonstrates determination and purpose to deliver and achieve the best results for Rank within target time and cost
• Able to foster and maintain a high degree of trust and cooperation with existing and new product suppliers and our internal customers

Responsibilities

• Coordinate and manage the successful implementation of Grosvenor’s slots strategic roadmap
• Take full ownership and accountability for the development, implementation, and continuous improvement of our slot machine and e-table offerings
• Work closely with external suppliers and internal operations teams to introduce new products that captivate and engage our customers
• Develop and execute comprehensive communication and engagement plans for operational teams and customers, ensuring seamless implementation
• Monitor KPIs from each site, adapt and refine our offerings, leveraging feedback from customers, teams, and suppliers to continuously enhance our gaming experience
• Create detailed documentation, tracking, and status reports to review progress on deliverables, build compelling business cases for project sign-off, and perform ROI calculations
• Partner with marketing team to craft promotional plans that effectively highlight our slots product and ensure optimal product performance through meticulous oversight of service levels, promotional controls, and product layouts
• Resolve project risks and issues, maintain risk registers, and communicate project information effectively to stakeholders and senior management
• Manage key relationships through effective SLAs and KPIs