Remote SOC Analyst

Summary

Join New Era Technology as a full-time remote SOC analyst and contribute to the company's vision of serving as a trusted technology adviser to customers.

Requirements

• Eagerness to learn about cybersecurity threats, news, and trends
• Willingness to accept and implement detailed feedback and suggestions
• Ability to work in challenging cybersecurity environments
• Exceptional customer focus and commitment to providing 'white glove' customer service
• Excellent organizational skills and attention to detail
• Strong communication skills, both written and oral
• Understanding of monitoring, analyzing, and triaging security events using a SIEM
• Ability to work independently, prioritize tasks, and escalate issues when necessary
• Knowledge of basic malware analysis during incident response investigations

Responsibilities

• Monitor, analyze, and respond to security alerts and SOC notifications
• Execute playbooks and implement mitigations using SOC tools and technologies
• Collaborate with team members on SOC process, procedure, and service/platform improvements
• Handle tasks and responsibilities assigned through the ticketing system
• Review security alerts and take protective steps
• Monitor security systems and tools such as SIEM
• Respond to client tickets and security requests
• Perform security monitoring and incident response as part of the SOC
• Engage in technical problem solving across multiple technologies
• Follow detailed operational processes for analyzing and advancing security incident remediation
• Contribute to the knowledge base and SOC alert playbooks
• Develop and refine SOC processes and procedures
• Participate in SOC working groups and organizational collaborations

Preferred Qualifications

Bachelor's degree (BA/BS) from four-year college or university; or equivalent training, education, and work experience