Social Media Moderator

Summary

Join Clipboard Health as a Social Media Moderator and help build a trusted marketplace for healthcare professionals and facilities. As part of the Worker Operations team, you will monitor user-generated content across multiple platforms, enforce community guidelines, and respond to user inquiries. You will need strong written communication, sharp judgment, and the ability to work independently and prioritize tasks. The role requires experience in social media moderation or customer service and involves working flexible hours, including weekends. You will collaborate with other teams to ensure a seamless customer experience and report daily on community health. This position is crucial for maintaining a positive and reliable online community.

Requirements

• 2+ year of experience in social media moderation, customer service, or community management
• Strong written communication skills; able to communicate professionally, empathetically, and efficiently
• Sharp judgment and the ability to make decisions quickly in a fast-paced environment
• High attention to detail and commitment to upholding community standards
• Ability to work independently, take ownership, and prioritize tasks effectively
• Availability to work flexible hours, including weekends if needed
• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

Responsibilities

• Monitor user-generated content across all major platforms (Facebook, Instagram, LinkedIn, TikTok, etc.)
• Enforce community guidelines and moderation policies consistently and fairly
• Remove inappropriate content and escalate complex issues or risks to internal teams
• Respond to user questions and comments in a way that reflects Clipboard Health’s brand voice: professional, empathetic, and action-oriented
• Identify trends, potential risks, or common questions arising in the community and flag them to leadership
• Collaborate with customer support, marketing, and operations teams to align messaging and ensure a seamless customer experience
• Help refine and update moderation protocols as needed to keep pace with growth and platform changes
• Report daily on community health, volume of interactions, and flagged concerns

Preferred Qualifications

• Experience with moderation and social media management tools (e.g., Sprout Social, Hootsuite, Zendesk) is a plus
• Bonus: Experience supporting healthcare workers or working in a mission-driven environment