Social Media and Community Manager

Summary

Join Leonardo.Ai, a Canva subsidiary, as their Social Media and Community Lead to develop and execute a global social media strategy. You will manage and grow their online communities, creating engaging content and fostering a strong brand presence across various platforms. The role requires a deep understanding of social media mechanics and community management, along with exceptional communication skills. You will track performance metrics, provide community insights, and stay ahead of platform trends. This position offers a flexible work environment, including remote and hybrid options, along with various benefits.

Requirements

• 5+ years experience managing social and/or community channels in a fast-paced, creative or tech-driven environment
• Experiencing managing a team and proven ability to work with the community for original content
• Deep understanding of platform mechanics (especially Discord, Instagram, TikTok, and Twitter/X) and what makes content resonate on each
• Experience building and scaling communities, including moderation, engagement programs, and feedback loops
• Exceptional communication skills, both written and visual, with a strong editorial or creative background
• Highly organised, detail-oriented, and comfortable juggling multiple content streams and community programs
• Passionate about creativity, internet culture, and the future of generative AI

Responsibilities

• Lead Leonardo’s global social media presence across Instagram, Twitter/X, YouTube, LinkedIn, TikTok, Discord and emerging channels to drive rapid growth on brand awareness and engagement
• Develop and execute a strategic community roadmap , finding ways to make Leonardo a unique community experience for creatives passionate about generative AI
• Manage and grow our owned community spaces , including Discord and Facebook, driving engagement, moderation, and collaboration with superfans and power users
• Create and publish highly original social content , that brings our story to life in a fresh, accessible and engaging way
• Track social and community performance metrics , using data to test, learn, and refine strategy in real time
• Act as the voice of the community internally , surfacing insights, feedback, and sentiment to inform product and marketing decisions
• Stay ahead of platform trends and internet culture , making sure Leonardo.Ai feels relevant, timely, and inspiring to creators everywhere

Preferred Qualifications

Bonus: experience with creator or influencer marketing programs

Benefits

• Competitive salary and equity
• Remote and hybrid work options
• 6 weeks working abroad
• 18 weeks of gender-neutral paid parental leave
• Health Insurance
• Wellness budget
• Home office budget
• Training and conference expenses
• Fun and engaging company events, both virtual and in-person