Remote Software Deployment Engineer

Summary

The job is for a Software Deployment Engineer at AiFi, a leading AI provider in the retail industry. The role involves managing the deployment of software solutions for clients in North America and Europe, with a focus on automating software deployment both on-premises and in the cloud.

Requirements

• Fluency in English
• Insatiable desire to find answers and improve processes through detailed personal initiative and analytical investigative processes
• Advanced troubleshooting and problem-solving skills utilizing science and engineering education to arrive at practical solutions
• Ability to reason in ‘real time’
• Experience with micro-services, docker/containers and Kubernetes with good understanding of Deployments, StatefulSet, DaemonSet, ReplicaSets and Pods, Services and Ingresses, ConfigMaps and Secrets and how they all relate
• Ability to dig through logs and perform debugging, understanding how different components interact with each other and where points of failure can exist
• Proven knowledge of networking and REST APIs
• Ability to work a flexible schedule during store installations
• 3+ yrs of hardware/software technical implementation experience
• BA/BS degree in Computer Science or equivalent experience; Engineering, Networking or Hardware experience preferred
• Highly technical and analytical with the ability to engage internal team members and 3rd party integrators in an effective and supportive manner
• Able to travel within the US or internationally periodically as training or customer needs require (All conditions for safe travel observed)

Responsibilities

• Obtain and maintain thorough knowledge of AiFi technology and tools
• Participate in cross-functional group activities supporting technical aspects of advanced project planning, hardware installation connectivity and operation, and post-installation quality assurance testing
• Accept integration oversight responsibilities from project managers once stores are fully prepared for installation
• Follow existing deployment processes, identifying and driving process and documentation improvements
• Partner with project managers to diligently maintain all records in a central repository for ease of reference during and after deployment
• Facilitate technical discussions, be able to resolve high-level project issues
• Lead technical tasks to resolve issues, track bug fixes, escalate persistent and/or critical issues during the deployment process
• Utilize strong influence and persuasion skills to reset expectations to project changes as needed - across all parties
• Manage the complete User Acceptance Testing (UAT) process to verify system accuracy, stability, and readiness for public opening

Preferred Qualifications

• Software development background with proficiency with Python
• Project Engineering experience and/or technical certifications
• Proven ability to read/review basic construction floor and ceiling plans
• Knowledgeable in the areas of computer vision and/or AI
• Proficiency with Kustomize and/or Helm
• Experience in automating server/cluster provisioning and configuration using tools like PXE, Terraform, Ansible or others
• Experience with virtualization platforms, specifically Proxmox
• Good understanding on how to use SSH tunnels / proxying in conjunction with tcpdump and nmap to troubleshoot network devices
• Proven ability to coordinate and confirm proper installation standards for servers, cameras, sensors, other system hardware components
• Collaborative work with third party system integration resources