Forward Deployed Software Engineer

Summary

Join Shift5's Value Engineering team as a Delta and play a key role in enhancing customer experience. This position involves regular customer interaction, optimizing product usage, and iterating on improvements. You will travel up to 40% within the U.S. and possess or be able to obtain an active US Government TS clearance. The role demands problem-solving skills, exceptional technical abilities, strong communication, and a mission-driven approach. Shift5 offers a competitive compensation and benefits package, including a base salary, bonus program, equity, comprehensive health coverage, 401k, life and disability insurance, uncapped paid time off, and flexible work arrangements.

Requirements

• Possess an active US Government TS clearance (and willingness to maintain one) or an ability to obtain one
• Possess generally exceptional technical skills
• Understand that technology is a tool to solve problems, and wants to solve problems, constantly
• Have a generative mindset - sees a problem and does something about it
• Be able to connect with the customer be it someone in IT or a CIO
• Be curious
• Have strong convictions, weakly held
• Want to work on hard problems
• Be a self-starter

Responsibilities

• Interface with customers regularly, helping them to get the most out of Shift5's existing product suite and continuously iterating on new ways to improve the customer experience
• Travel to customer sites regularly, up to 40% in the U.S
• Independently come up with solutions to nebulous, complex problems while optimizing on the team's efficiency
• Take an ill-defined software engineering problem and quickly churn out a usable, reliable, and properly scoped product that fits the customer's needs
• Connect with the customer be it someone in IT or a CIO
• Deal with tough situations and conflict
• Act as mini-CTO of their deployment

Benefits

• Base Salary: $100,000-$150,000
• Bonus program and equity in a fast-growing startup
• Competitive medical, dental, and vision coverage for employees and their families
• Health Savings Account with annual employer contributions
• 401k with employer contributions
• Employer-paid Life and Disability Insurance
• Uncapped paid time off policy
• Flexible work & remote work policy
• Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)