Software Development Engineer I Backend

Summary

Join Netomi AI, a company backed by leading investors, and become a key part of the Generative AI revolution. As a Software Development Engineer in the CS Engineering team, you will ensure smooth client onboarding, integration, and issue resolution. You will work with tools like Postman/Insomnia, develop and consume RESTful APIs, integrate with CRM platforms, build custom scripts, and monitor product performance. This role requires collaboration with customers and internal teams to drive product adoption and improve the overall customer experience. The focus is on implementation and enablement, not core product development. You will act as a technical bridge between Customer Support, Product, and Engineering, documenting issues and gathering customer feedback.

Requirements

• 1–3 years of experience in a customer engineering or solutions engineering role
• Experience with RESTful APIs and third-party integrations
• Scripting experience (e.g., Python, Bash, or JavaScript)
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Experience with CRM platforms like Salesforce, HubSpot, or Zoho

Responsibilities

• Develop and consume RESTful APIs for integrations with client systems
• Support customer onboarding, configuration, and technical enablement
• Integrate with CRM platforms like Salesforce, HubSpot, and Zoho
• Build scripts and tools to support customer-specific customizations
• Monitor product performance and resolve incidents in customer environments
• Act as a technical bridge between Customer Support, Product, and Engineering
• Document recurring issues, resolutions, and integration guides
• Gather and relay customer feedback to internal teams
• Collaborate with cross-functional teams to improve the overall customer experience
• Troubleshoot and resolve technical issues raised by customers

Preferred Qualifications

• Experience working in a SaaS or AI-based company
• Familiarity with authentication protocols (e.g., OAuth, JWT)
• Exposure to log monitoring and error tracking tools