Software Engineer

Summary

Join Twilio as a Software Engineer in the Commerce Platform Billing Pipeline team and contribute to building and maintaining large-scale, highly available billing services. You will design, implement, and operate core platform services, transitioning our platform to a next-generation architecture. This role involves working with AWS cloud infrastructure, Apache Kafka, REST APIs, and other technologies. You will collaborate with internal and external teams, troubleshoot operational issues, and improve our ability to provide products to customers. The ideal candidate possesses strong experience in software development, distributed systems, and data engineering, along with excellent communication skills. Twilio offers a remote-first work environment and a comprehensive benefits package.

Requirements

• As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, messaging services SNS, SQS, Aurora RDS etc
• 3+ years of work experience building highly scalable products
• 1+ years of experience with Data Engineering solutions development and strong mindset/orientation of Data Engineering skills like building data pipelines, Kafka, DBT, Redshift, Snowflake, Athena/Trino/Presto, or Spark
• 1+ years of programming experience in Java/Springbot-Microservices writing clean code
• 1 + years of experience contributing to design ( one e2e module design, implementation alongside non functional reliability and scaling) for a new/current system
• Expert level knowledge in Object Oriented programming with a successful track record
• Experience working with stakeholders at all levels - be able to dive into nuts-and-bolts of how things work as needed
• Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged
• Experience building scalable software including distributed systems infrastructure, business logic for APIs or tooling to help debug business critical applications
• Excellent experience debugging production infrastructure and services
• Experience with Linux and Kubernetes
• Own and lead multiple domains of the platform (microservices, REST APIs) from inception to deployment and maintenance while making best in class technical decisions that impact the success of the company
• Good knowledge of relational and NoSQL databases (Aurora/MySQL, Postgres,DynamoDB etc), SQL queries, query optimizations and ETL tools
• Experience in Cloud Solutions AWS, RDS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation mindset is a big plus
• Clear written and spoken communication skills
• Self drive - you take complete ownership of your tasks and champion efforts to get your tasks to completion
• Degree in Computer Science or a related field, or equivalent work experience

Responsibilities

• Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform
• Design, implement, and operate both new features on our current services as well as new services that will be built from scratch
• Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact
• Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools
• Execute full software development life cycle (SDLC)
• Develop flowcharts and documentation to identify solutions
• Write well-designed, testable code
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems

Preferred Qualifications

• Data Engineering skill sets
• On-call experience debugging mission-critical systems
• Good understanding of AWS infrastructure , Kubernetes, or other public cloud providers
• Experience managing Devops infrastructure, ideally with IaC tools like Terraform and ArgoCD
• Good debugging skills on production systems
• Nice to have skills - data analytics and visualization

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave