Software Engineer - Customer Success

Summary

Join Feedzai's Customer Success Engineering Team as a Software Engineer and play a key role in ensuring seamless product installation, configuration, and customization for clients. You will work with a variety of technologies, including SQL and NoSQL databases, cloud environments, and messaging systems, to develop custom integrations and enhancements to Feedzai's core product. Collaborate with a project team, including data scientists and project managers, to understand client needs, translate them into requirements, and execute on those requirements. This client-facing role requires excellent communication skills and the ability to work in a consultative manner. The position involves full software development lifecycle tasks, troubleshooting, debugging, and deploying systems in production. You will also provide second-tier support for live clients.

Requirements

• A BS or MS in computer science, or a comparable field, or equivalent experience
• 2y+ experience in Java software development or other modern language
• Experience with SQL or NoSQL databases
• Client engagement experience and ability to work with a client in a consultative manner
• Excellent English communication skills, both verbal and written
• Availability to travel up to 15%

Responsibilities

• Execute full software development life cycle building integrations and enhancements to Feedzai core product
• Write well-designed, testable code
• Integrate multiple software components into a fully functional software system
• Troubleshoot, debug and upgrade existing systems
• Deploy and support systems in production
• Comply with best practices and industry standards
• Work with Agile principles to regularly deliver quality products
• Ensure proper feature deployment or product upgrades
• Provide Second Tier support for clients that are live
• Other duties as needed