Software Engineer - Generalist

Summary

Join Gladly, a customer-centered AI-powered customer support platform company, and become a full-stack engineer. You will design and code innovative features, mentor junior engineers, and collaborate with cross-functional teams. This role requires 5+ years of full-stack engineering experience, strong teamwork skills, and a customer-centric approach. Gladly offers competitive salaries, stock options, comprehensive benefits, generous paid time off, parental leave, remote work, and opportunities for professional growth. We encourage applications even if you don't meet every qualification; diverse perspectives are valued.

Requirements

• 5+ years of full-stack engineering experience, with some leadership or mentorship experience
• Strong teamwork skills
• Customer-centricity and product focus
• Competency with data structures, algorithms, software design, and cloud architectures
• Willingness to work across the development stack

Responsibilities

• Design and code innovative, scalable, and fault-tolerant features
• Provide technical guidance and mentorship in software engineering best practices
• Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams
• Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration

Preferred Qualifications

Technical acumen with technologies like React, Node, Typescript, Go, Docker, Kubernetes, AWS, Kafka, Redis, Postgres, ElasticSearch, and Twilio

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive