Software Engineer L3

Summary

Join Twilio as a Backend Senior Software Engineer (L3) and contribute to shaping the future of communications. This role involves designing, developing, deploying, and operating scalable software solutions for next-generation communication channels like WhatsApp, Facebook Messenger, and RCS. You will build highly scalable and distributed services, REST APIs, and event-based systems. The position requires collaboration with a geographically distributed team and ownership of product development, including SLAs and incident resolution. Twilio offers a remote-first work environment and a comprehensive benefits package.

Requirements

• 5+ years of software development experience in at least one object-oriented language such as Java and/or Go
• Experience designing, implementing, and integrating with REST APIs
• Experience building and supporting mission critical, performant customer-facing systems
• Experience working with AWS or other cloud provider services
• Experience working with relational and/or NoSQL databases such as MySQL or DynamoDB
• Understanding and experience with asynchronous architectures and technologies (Kafka, SQS)
• Excellent written and verbal communication skills
• Experience integrating telemetry and observability tools to monitor and maintain system health and performance

Responsibilities

• Build highly scalable and distributed services
• Build internal and public REST APIs and Event based systems used by all internal and external Twilio customers
• Collaborate with a world class geographically distributed team and brainstorm product ideas with product managers, design, and engineers
• Constantly improve services that power Twilio’s top products and also generate significant revenue
• Truly own the product you work on. Be responsible for SLA, oncall, incident resolution, customer feedback and participate in blameless post-incident reviews to make our products better
• Demonstrate strong engagement in the team setting

Preferred Qualifications

Experience with operations SLO/SLI, metrics and monitoring

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Competitive pay
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan