Software Engineer L3

Summary

Join Twilio as a Backend Senior Software Engineer (L3) and contribute to the future of communications. This role involves designing, developing, and operating scalable software solutions for Twilio's messaging services (WhatsApp, Facebook Messenger, RCS, etc.). You will build and maintain highly available, performant systems, collaborating with a global team. The position requires significant experience in software development, REST APIs, cloud technologies (AWS), and databases. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program. The role is remote, with occasional travel.

Requirements

• 5+ years of software development experience in at least one object-oriented language such as Java and/or Go
• Experience designing, implementing, and integrating with REST APIs
• Experience building and supporting mission critical, performant customer-facing systems
• Experience working with AWS or other cloud provider services
• Experience working with relational and/or NoSQL databases such as MySQL or DynamoDB
• Understanding and experience with asynchronous architectures and technologies (Kafka, SQS)
• Excellent written and verbal communication skills
• Experience integrating telemetry and observability tools to monitor and maintain system health and performance

Responsibilities

• Build highly scalable and distributed services
• Build internal and public REST APIs and Event based systems used by all internal and external Twilio customers
• Collaborate with a world class geographically distributed team and brainstorm product ideas with product managers, design, and engineers
• Constantly improve services that power Twilio’s top products and also generate significant revenue
• Truly own the product you work on. Be responsible for SLA, oncall, incident resolution, customer feedback and participate in blameless post-incident reviews to make our products better
• Demonstrate strong engagement in the team setting

Preferred Qualifications

Experience with operations SLO/SLI, metrics and monitoring

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan