Tech Support Engineer (L3)

Summary

Join Syrve, a leading provider of restaurant management software, as a Tech Support Engineer (L3). We're expanding our multinational team and need someone to solve complex technical problems with our software. You'll interact with partners, work with our development and DevOps teams, and utilize cloud technologies. This role requires at least 3 years of technical support experience and specific skills in databases, server administration, and communication. Experience with POS and restaurant management software is highly valued.

Requirements

• Have at least 3 years of experience as a technical support specialist
• Have a working knowledge of databases (SQL and PostgreSQL)
• Have a working knowledge of one or more database query languages
• Have basic knowledge of server OS administration
• Have proven written communication skills in Russian (C1) and English (B2 level)

Responsibilities

• Solve incidents and non-trivial technical problems with Syrve software
• Interact with the technical services of Syrve partners
• Work with Syrve software and the whole stack of technologies of the Syrve software environment
• Interact with the development team and the DevOps team, and be part of this process
• Actively work with cloud technologies

Preferred Qualifications

• Have B2B customer/tech support experience
• Have experience with back- and front-office equipment
• Have experience in POS and restaurant management software
• Have experience with logs and the ELK technology stack