Software Engineer, Observability

Summary

Join Ivanti, a global technology leader in elevating Everywhere Work, as an Observability Engineer. You will contribute to the development and maintenance of monitoring, logging, and tracing solutions, ensuring seamless operation and visibility across Ivanti's IT infrastructure. This role involves working with various observability tools like Azure Application Insights, New Relic, Prometheus, and Grafana, and collaborating with DevOps and SRE teams to integrate best practices into CI/CD pipelines. You will also contribute to documentation and knowledge sharing to support observability initiatives.

Requirements

• 3-5 years of experience in observability, monitoring, or DevOps-related roles
• Basic experience with monitoring tools such as Azure AppInsights, New Relic, Prometheus, and Grafana
• Understanding of OpenTelemetry , New Relic ,AppInsights APM for telemetry data collection
• Familiarity with AWS and Azure cloud environments
• Exposure to Kubernetes and container monitoring
• Basic scripting knowledge (Python, Go, Bash, or PowerShell) for automation
• Understanding of SLIs, SLOs, and incident management concepts
• US Citizen on US Soil

Responsibilities

• Assist in Observability Implementation: Support the development and maintenance of monitoring, logging, and tracing solutions
• Monitor & Manage Observability Tools: Help deploy and manage observability platforms such as Azure Application Insights (AppInsights), New Relic, Prometheus, and Grafana
• Support Distributed Tracing & Telemetry: Work with OpenTelemetry to collect and export telemetry data for better system insights and debugging
• Optimize Logging & Metrics Collection: Assist in implementing structured logging and improving system performance monitoring
• Assist in Alerting & Incident Response: Help build and refine alerting mechanisms to improve MTTR (Mean Time to Resolution) and reduce false positives
• Ensure Cloud & Infrastructure Visibility: Contribute to scalable monitoring solutions for AWS and Azureenvironments
• Collaborate with DevOps & SRE Teams: Work with teams to integrate observability best practices into CI/CD pipelines
• Documentation & Knowledge Sharing: Contribute to runbooks, dashboards, and best practice guides to support observability initiatives
• Ramp up on Ivanti products
• Understand observability framework and tools
• Fix one or two issues in observability
• Collaborate with Team Members
• Contribute  to Observability framework
• Start Dashboarding
• Develop observability code for one product
• Collaborate with stakeholders
• Contribute to FedRAMP Observability

Preferred Qualifications

• Mid-Advanced Python Programming experience
• Familiarity with AIOps and predictive analytics for monitoring
• Basic knowledge of log aggregation pipelines and event-driven architectures
• Experience with Azure, AKS, Azure Application Insights (AppInsights) for telemetry and performance monitoring
• Certifications in observability tools or cloud platforms (Azure certifications)
• FedRAMP experience