Software Quality Engineer

Summary

Join ServiceNow as an Automation Test Engineer and contribute to maintaining and enhancing our existing automation test frameworks. You will be responsible for collecting and reporting quality metrics, collaborating with developers to design and automate testing strategies, and creating comprehensive test plans. This role involves supporting engineering teams in troubleshooting application and environment issues. The ideal candidate possesses experience with AI integration in work processes, various automated testing frameworks (Java, JUnit, Selenium, TestNG), and agile methodologies. A strong understanding of different testing techniques and proficiency in using relevant tools are essential. ServiceNow offers a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2+ years of experience with technologies relevant to SN and coding skills with high-quality results
• Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects
• Experience with the agile methodology for software development teams
• Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks

Responsibilities

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments