Software Quality Engineer

Summary

Join ServiceNow as a Quality Assurance Engineer and contribute to maintaining and enhancing automated testing frameworks. You will design and execute comprehensive test plans, collaborate with developers on testing strategies, and analyze quality metrics. This role involves troubleshooting application issues, leveraging AI in testing processes, and participating in cross-team technical discussions. The ideal candidate possesses strong Java programming skills, experience with various testing techniques, and proficiency in JavaScript and relevant development tools. A bachelor's degree and 2+ years of experience are required. Compensation includes a base pay, equity, variable compensation, and benefits such as health plans, 401(k), and flexible time away.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Proven ability to evaluate and thoughtfully integrate AI into workflows, decision-making, or problem-solving. This may include using AI-powered tools, automating processes, analyzing AI-generated insights, or assessing AI’s broader impact on teams or industries
• 2+ years of experience in quality assurance with strong hands-on skills in Java programming, using tools such as Selenium, JUnit, and TestNG
• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Proficiency in JavaScript scripting, with experience using development tools like Eclipse, Jenkins, Maven, and Git
• Solid understanding of a wide range of testing techniques (e.g., unit, integration, performance, automation), including when and how to apply each method effectively
• Skilled in using technical tools such as IDEs, debuggers, build tools, version control systems, profilers, ServiceNow instances, and Unix/system administration utilities to support daily engineering tasks
• Experience leading or participating in cross-team technical discussions, with a strong grasp of software development lifecycle (SDLC) principles

Responsibilities

• Maintain and enhance existing automated testing frameworks
• Design and execute comprehensive test plans, including automation
• Collaborate with developers to define targeted testing strategies for new features
• Collect, analyze, and report quality metrics from test execution
• Support engineering teams in troubleshooting and resolving issues in applications and test environments

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs