Software Support Engineer II

Summary

Join Natera as a Software Support Engineer II and provide technical assistance to production operations and research. You will troubleshoot, diagnose, and solve product and environment problems, analyze research requests, write manifests for Cloud pipelines, and make results available to researchers. Document solutions to aid in future problem resolution. This remote position requires experience with Java, Spring framework, relational databases (especially MySQL), AWS, and Kubernetes. A BS in Computer Science or a similar field is required, with an MS preferred. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, free testing for employees and their families, fertility care benefits, and more.

Requirements

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Must maintain a current status on Natera training requirements
• Employee must pass post offer criminal background check
• 2+ years of experience in a similar role
• BS Degree in Computer Science, similar discipline, or equivalent work experience
• Working knowledge of Java, Spring framework required
• Experience with relational databases essential, with specific experience with MySql
• Extensive analytic troubleshooting skills
• Experience with infrastructure technologies such as AWS and Kubernetes required
• Excellent communication and organizational skills, especially for problem solving under pressure
• Strong technical documentation skills
• Eagerness to acquire new skills in genetics
• Ability to thrive in a fast-paced environment and manage multiple tasks independently

Responsibilities

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform
• Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation
• Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution
• Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers
• Identify and codify solutions to frequent issues as documented and scripted processes
• Performs other duties as assigned
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job

Preferred Qualifications

• MS preferred
• Experience with Groovy scripting language a plus
• Experience with Python and web services a plus

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!