Software Support Specialist Intern

Summary

Join Togetherwork's team as a 2-month paid intern (May 19th-mid-August) supporting their Camps Vertical Solutions. This remote position involves assisting clients with software issues via phone and ticketing systems, collaborating with product and development teams, and creating knowledge-based content. The ideal candidate is detail-oriented, a self-learner, and possesses strong communication and problem-solving skills. The role requires a video interview, written assessment, and final interview. Togetherwork offers a comprehensive benefits package, including health insurance, paid time off, and parental leave.

Requirements

• Possess outstanding written and verbal communication skills
• Possess strong multitasking and organizational skills
• Demonstrate proven proficiency in problem solving
• Exhibit high Emotional Intelligence and empathy
• Show curiosity and a passion for learning
• Have a high capacity/not be easily overwhelmed
• Be comfortable following standardized processes
• Portray a high level of professionalism and confidence to clients
• Be technology proficient

Responsibilities

• Respond to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assist clients across multiple products
• Work with Product and Development teams to help improve the product and deliver solutions to clients
• Document frequently asked questions and prepare knowledge-based content

Preferred Qualifications

• Have experience with customer support teams and processes
• Have an understanding of the Software Development Life Cycle
• Have experience with issue ticketing systems such as Jira and Zendesk
• Have experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life insurance
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave