Software Tester, IT Support

Summary

Join Simple Technology Solutions, a Best Place to Work, as a Software Tester/IT Support! This multifaceted role involves collaborating with a dynamic team to ensure the quality of web-based enterprise software. You will conduct manual and automated testing, document defects, and provide technical support to end-users. This position requires a Bachelor's degree, 3 years of experience, and professional proficiency in Spanish. After testing training, there's an opportunity to transition to IT Support. STS offers a flexible work environment and values its employees.

Requirements

• Bachelor’s degree in information technology and 3 years of related work experience
• Knowledge of web-based applications
• Excellent written and verbal communication skills
• Exceptional organizational skills, managing multiple projects and timelines with minimal supervision
• Analytical and problem-solving skills
• Experience with TestComplete and Zendesk
• Professional proficiency in Spanish
• Working knowledge of web-based programming languages and tools
• Collaboration with software developers to resolve issues and implement solutions
• Strong conceptual, analytical, and problem-solving skills
• US Citizenship

Responsibilities

• Work closely with cross-functional teams to deliver high-quality products in a timely and cost-effective manner
• Conduct manual functional tests to verify the integrity, security, and usability of web-based enterprise software
• Contribute to the development of automated testing processes
• Accurately document system defects and participate in established test processes
• Provide technical support to end-users using Zendesk Suite, facilitating solutions via phone, email, and chat
• Additional duties as assigned to enhance overall understanding and skills

Benefits

Flexibility to help them thrive personally and professionally