Software Trainer I

Summary

Join Henry Schein One as a remote Training and Implementation Specialist, responsible for training new and existing customers on their eServices suite. You will facilitate remote training calls, instruct offices using prepared curriculum, and provide post-training documentation. Maintain updated calendars, manage time effectively, and meet customer service expectations. Collaborate with implementation and support teams, and participate in special projects. This role requires 4+ years of related experience, professional training experience, dental industry experience, and proficiency in Microsoft Office products. A Bachelor's degree is preferred. The salary range is $44,460-$60,000, with a target bonus.

Requirements

• Typically 4 or more years of related experience
• Typically High School education, vocational training and/or on-the-job training
• Practice management software and services including Henry Schein One solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products
• Basic understanding of industry practices
• Strong time management skills and the ability to prioritize work
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Strong interpersonal communication skills
• Strong written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Oversee small to medium sized projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

Responsibilities

• Facilitate remote training calls with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system
• Work on several different software platforms to retrieve customer data for monitoring
• Maintain an average of 75% of work time on phone with customers
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Core and eServices training sessions
• Assist Support team members to resolve technical issues for customers
• Provide shadowing opportunities on a limited basis
• Participate in special projects and perform other duties as required based on current business needs

Preferred Qualifications

Bachelor’s degree preferred

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities