Solution Architect

Summary

Join Airtable's Professional Services organization as a Solutions Architect and partner with clients and internal teams to design and deliver transformative solutions. You will advise on and visually map complex business processes, shape data governance models, and create implementation plans. Leveraging your 5+ years of experience in solution engineering or consulting, you will deeply understand client needs and provide technical guidance. As a founding member of the Solutions Architecture Team, you will play a crucial role in shaping key processes and organizational structure. You will manage project plans, ensuring on-time delivery and risk mitigation. This role requires excellent communication and collaboration skills, and the ability to adapt to new technologies.

Requirements

• You have 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms
• You’re well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape
• Ability to understand and customize messaging and consulting across verticals, use cases and geographies
• You have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and Visio
• You have excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations
• You have 3-4 years of experience in a professional services or consulting role
• You are able to prioritize and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilities
• You’re able to influence customer priorities, prioritize competing demands, and balance customer needs against the priorities of our business
• You are a highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams

Responsibilities

• Partner with Airtable Engagement Managers to validate scope for professional services engagements
• Deeply understand clients' business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow
• Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance
• Develop solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements
• Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise
• Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners
• Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications
• Partner with other services and partner team members on larger engagements

Preferred Qualifications

You’re able to adapt to new technologies and learn quickly; previous experience with Airtable is not required but very welcome!

Benefits

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation