Solution Architect

Summary

Join Appfire, a remote-first company, as a Solutions Architect with at least 4 years of experience in designing, implementing, and managing complex Atlassian solutions. You will collaborate with partners, customers, and internal teams to architect and promote innovative solutions. Daily tasks involve understanding customer needs, designing solutions using Appfire products, identifying and resolving issues, developing documentation, and providing ongoing client support. You'll need strong communication, problem-solving, and technical skills, including experience with Agile, ITSM, DevOps, and various programming languages and technologies. Appfire offers flexible work arrangements, opportunities for professional growth, and a supportive culture.

Requirements

• A minimum of 4 years of hands-on experience in designing, implementing, and managing complex Atlassian solutions for software development, DevOps, and systems administration teams
• Excellent written and verbal communication skills
• Strong knowledge of Agile methodologies, IT Service Management ( ITSM ), DevOps practices, and software development life cycles
• Experience in software development using programming languages such as Java, Python, or SIL
• Experience in Linux Systems administration
• Familiarity with related technologies, such as Git, Docker, Kubernetes, Jenkins, GitLab, and other Atlassian products- Proven problem-solving ability
• Excellent time management skills, ability to prioritise effectively
• Strong analytical skills and attention to detail
• Experience working in a team environment and collaborating with cross-functional teams
• A customer-focused attitude and the ability to communicate complex technical concepts in a clear and concise manner
• Willingness to travel as needed

Responsibilities

• Understanding customer requirements and technical specifications for potential projects or implementations
• Designing and configuring solutions using Appfire products and technologies
• Design, architect, and implement complex Atlassian based solutions (Jira, Confluence, Bitbucket, etc.) for software development, DevOps, and systems administration teams
• Identify potential issues and propose solutions that meet business needs while optimizing performance, security, scalability, and availability
• Develop technical documentation, training materials, and support resources for clients and internal teams
• Provide ongoing consultation and support to clients, ensuring that they are receiving the full benefits of their Atlassian solutions and cloud infrastructure
• Collaborating with Product teams to identify features required by customers
• Troubleshooting and resolving technical issues that arise
• Staying up-to-date with the latest product features, releases, and industry trends to effectively communicate their value proposition to potential customers

Preferred Qualifications

• You are dedicated to elevating client and co-worker experiences , knowing that exceptional work centres on serving others
• You adapt swiftly to new business demands , understanding that change fuels collective and individual growth
• You excel in communication, effectively connecting in remote/hybrid environments using tools like Slack, Zoom, and G Suite and through occasional in-person events
• You have exceptional coaching , mentoring , and people development skills

Benefits

• Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered
• Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being
• Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey