Dialpad is hiring a
Solution Architect

Summary

The job is for a Solutions Architect at Dialpad, a fast-growing AI company. The role involves working closely with internal and external stakeholders to facilitate successful implementations of all Dialpad products. The position is fully remote and requires the ability to work US hours.

Requirements

• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365
• Experience with Business VoIP Telephony Services (On-Premise or SaaS)
• Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
• Strong understanding and experience with: Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN)
• Data Center Technologies (Public & Private Clouds)
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Responsibilities

• You'll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment
• You’ll learn how to assist Dialpad’s customer’s integration, hardware and technical needs
• With the help of the Professional Services management team you’ll work directly with customers and lead their deployments technical needs
• You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad and start to troubleshoot complex issues
• You’ll own the Technical health of the projects you will be working on. You will lead the training, design, planning and execution of Dialpad’s Professional Services deployments
• You’ll make happy clients set up for success on their new communications platform
• You’ll Partner with Dialpad Project managers to form a deployment team dedicated to customer success and project delivery
• You’ll Research solutions to meet any workflow needs of Dialpad’s customers, finding solutions to many problems clients face

Benefits

• Equity
• Balance
• Belonging
• Compensation and equity
• Dialpad is an equal opportunity employer