Solution Architect

Summary

Join Ema, a leading agentic AI platform company, and contribute to revolutionizing workforce productivity. As a Solutions Architect, you will collaborate with sales leadership, understand customer needs, and deploy technical solutions. You will deliver compelling product demonstrations, execute successful PoCs, and act as a trusted advisor to key stakeholders. Your responsibilities include designing and architecting solutions, driving project teams, and managing customer problems. You will also create technical documentation and act as a consultant for internal stakeholders. This role requires a strong technical background and excellent communication skills.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 8+ years experience as a Solutions Architect/Solutions Engineer, Sales Engineer, Forward Deployment Engineer or in a similar technical pre-sales role
• Strong understanding of enterprise SaaS solutions and cloud technologies
• Solid experience with solution design, architecture, and integration
• Familiarity with relevant programming languages and technologies
• Customer-focused mindset with a passion for understanding and solving customer challenges
• Excellent presentation and communication skills, with the ability to convey complex technical concepts to diverse audiences
• Strong collaboration skills, with the ability to work effectively both independently and as part of a global team

Responsibilities

• Collaborate with the sales leadership to understand customer requirements and enable technical solutions deployment based on customer needs
• Develop an in-depth understanding of Ema’s technology and underlying architectures
• Deliver compelling product demonstrations tailored to the specific needs of potential customers, showcasing key features and benefits
• Work closely with customers to execute successful PoCs, demonstrating the feasibility and value of Ema in their environment
• Position yourself as a Trusted Advisor to key customer stakeholders with a focus on achieving their desired Business Outcomes
• Collaborate with customers to design and architect solutions that align with their business goals, ensuring seamless integration with existing systems
• Drive project teams towards common goals of accelerating the adoption of Ema’s solutions
• Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to proof of concept to running workshops, design sessions and implementation with customers and stakeholders
• Help take Ema’s solution from POC to production
• Understand customers cloud/on-prem environment and their unique needs for deploying Ema’s solutions. Work with our engineering team to translate customer needs into a productionizable solution that fits into Ema’s deployment models
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema’s platform. Create repeatable processes
• Create and maintain technical documentation, including solution architectures, integration guides, and best practices
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and product to resolve technical deployment obstacles and improve Ema