Solution Architect

Summary

Join Narvar's growing Professional Services team as a Solution Architect and play a critical role in delivering exceptional post-purchase experiences for major brands. You will lead technical strategy and solution design for complex implementations, ensuring maximum value from Narvar's platform. This high-impact role demands technical depth, customer empathy, and cross-functional leadership. Collaborate with customers, project managers, engineers, and product teams to design scalable solutions. Provide technical leadership and troubleshooting throughout the implementation lifecycle. Stay current on retail and logistics trends, and identify opportunities to streamline implementation patterns. Capture customer feedback to influence product direction.

Requirements

• 8+ years of experience in a Solution Architect, Implementation Consultant, or Technical Pre-Sales role—ideally within SaaS, eCommerce, supply chain, or logistics technology
• Deep understanding of Order Management Systems (e.g., Manhattan, Salesforce Order Management, IBM Sterling, or custom-built OMS platforms) and their role in the end-to-end eCommerce lifecycle
• Familiarity with warehouse management (WMS), transportation management (TMS), and fulfillment operations, including integrations with systems like Shopify, Salesforce Commerce Cloud, Magento, NetSuite, and others
• Strong technical foundation with expertise in API integration, data mapping, event-driven architecture (e.g., webhooks, messaging queues), and troubleshooting cross-system data flows
• Experience designing scalable, performant solutions that support complex order flows, returns logistics, shipment tracking, and post-purchase customer experiences
• Demonstrated ability to lead technical discovery, solution design, and stakeholder alignment in enterprise implementation environments
• Excellent communication and collaboration skills—able to clearly articulate technical solutions to a wide range of audiences
• A consultative, customer-first mindset with the ability to balance strategic vision, technical constraints, and business value

Responsibilities

• Partner with Sales Engineering and the Professional Services team to validate scope and feasibility for strategic implementations of Narvar full product suite
• Deeply understand each customer’s eCommerce and retail operations—including fulfillment, delivery, returns, and customer communication—to design solutions that solve real-world pain points
• Develop solution architecture, integration strategies, and technical delivery plans that align Narvar’s platform capabilities with each brand’s business goals and operational constraints
• Lead technical discovery and solution design sessions to map customer systems (e.g., OMS, WMS, ERP, eComm platforms) to Narvar’s product stack, ensuring scalable and future-ready implementations
• Act as a trusted technical advisor to enterprise retail clients, translating complex requirements into clear, actionable architecture while educating stakeholders on trade-offs and best practices
• Provide hands-on technical leadership and troubleshooting throughout the implementation lifecycle, with deep involvement in API design, payload mapping, and system configuration
• Collaborate closely with Project Managers, Customer Engineers, and Product Managers to ensure high-quality, on-time delivery across global projects
• Stay current on retail and logistics trends—bringing insights back into solution design and helping customers stay competitive in a fast-evolving market
• Identify opportunities to streamline common implementation patterns, define reusable solution templates, and guide internal enablement around Narvar’s product capabilities
• Capture customer feedback and real-world use cases to influence product direction, surfacing enhancement opportunities to Product and Engineering teams