Solution Architect

Summary

Join NeuraFlash as a Solution Architect focused on Agentforce, leading the development of compelling Agentforce-powered experiences and delivering impactful business value to clients. You will provide industry best practices, drive requirement gathering, build client strategies and roadmaps, leverage Salesforce technologies (Agentforce, Einstein Bots, Einstein for Service, Service Intelligence), and translate business requirements into well-architected solutions. This role involves collaborating with the AI team, providing input on design specifications and project plans, coaching junior team members, and staying updated on new Salesforce capabilities. You will also be responsible for tying outcomes to business value through storytelling. The position requires a customer-facing technical background and expertise in Salesforce and GenAI technologies. NeuraFlash offers a flexible work environment with remote and in-person options, travel opportunities, and a collaborative culture.

Requirements

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with at least one of the following: Agentforce or other Generative AI driven platforms Einstein Service Intelligence or Next Best Action
• Proven ability to design and optimize business processes across disparate systems
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies
• Ability to tie outcomes to business value (return on investment) through storytelling

Responsibilities

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Preferred Qualifications

Experience with defining robust testing approaches for GenAI solutions

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done