Solution Architect

Summary

Join Veracity by RGP™ as a ServiceNow Solution Architect and contribute to the successful delivery of ServiceNow solutions and services in a client consulting environment. You will advise clients on product capabilities and platform features, oversee project implementations, and develop thought leadership. Responsibilities include architecting solution designs, directing workshops, interfacing with ServiceNow technical teams, and preparing client-facing deliverables. You will champion emerging platform features and ensure high-quality technical deliverables. Success requires extensive ServiceNow implementation experience, a strong technical background, and proven consulting skills. Veracity offers a flexible work environment and a comprehensive benefits package.

Requirements

• 4+ years of ServiceNow implementation experience in a client consulting environment
• 8+ years of incremental technical experience in technical roles (developer, senior developer, lead developer, architect) delivering solutions in client environments
• Demonstrated experience in end-to-end development, traditional software engineering principles and practices
• Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
• Proficiency with web service standards such as SOAP, REST, XML, etc
• Proficiency with web API’s, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
• Proficiency with modern HTML5/CSS/LESS
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client-facing required
• Certified ServiceNow Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist ITSM (CIS-ITSM)
• Certified Implementation Specialist HRSD (CIS-HR)
• Certified Implementation Specialist CSM (CIS-CSM)
• Maintain certifications and continual progression in technical learning plans

Responsibilities

• Architect Solution Design for ITSM/HRSD/CSM/Creator Product Suites
• Directing workshops to review and size business/technical user stories
• Directing customers' best practices across products and platform
• Interface with ServiceNow technical product teams as needed
• Be the primary voice of the project team, directing other lead developers business process consultants, and project managers on best practices for implementation
• Prepare all client-facing and internal deliverables that are technology-related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions
• Champion emerging product and platform features such as NOW Experience, UI Builder, and Now Assist
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPIs and Metrics as defined

Preferred Qualifications

(Various technical stack experiences preferred, Java, .net, C++)

Benefits

• Flexible work environment (remote or onsite)
• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan