Solution Engineer

Summary

Join Next Matter as a Solution Engineer and play a pivotal role in our growth within the DACH region. You will work directly with enterprise clients, implementing our No-Code Workflow Automation Platform, maximizing customer value, and ensuring successful adoption. Collaborate with cross-functional teams, including Customer Success, Product, and Engineering. This early hire position in Canada offers the unique opportunity to influence our expansion strategy. Responsibilities include acting as a trusted advisor, supporting client process optimization, managing project implementation, onboarding users, and delivering technical support. The ideal candidate possesses 3-5 years of relevant experience and strong collaboration skills.

Requirements

• 3-5 years of client-facing experience as a Solution Engineer, Solutions Architect, or similar roles in technical implementation or digital transformation consulting
• Experience working on enterprise implementation projects
• Familiarity with REST APIs, comfortable building API calls or short scripts (JavaScript or Python), and deploying serverless functions with version control (Git)
• Experience with Cloud infrastructure, particularly Microsoft Azure
• Strong collaboration skills with both business and technology stakeholders
• A customer-centric mindset, demonstrating grit, persistence, and a passion for driving customer success
• German is required for DACH client communication; English is the company’s working language

Responsibilities

• Act as a trusted advisor to customers, providing expertise on the Next Matter platform and best practices
• Support clients in identifying process optimization opportunities and how Next Matter can be used to solve the issues
• Partner with the Customer Success lead to own the account’s roadmap, ensuring seamless implementation, project management, and adoption
• Onboard and train Next Matter users, including workflow builders and end users
• Deliver technical support to DACH customers
• Collaborate with Solution Engineers, Sales, Product, and Engineering to design and build solutions for customer use cases
• Contribute to Quarterly Business Reviews with key clients

Preferred Qualifications

While professional software development experience is not required, it is a plus

Benefits

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model
• The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America
• A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need
• A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date
• A learning budget of 1,000 EUR per year to support your personal and professional development
• A competitive, top-of-market salary, bonus, and equity options