Solution Engineer

Summary

Join Next Matter's Launch Team in Canada as a Solution Engineer! You will be instrumental in implementing their No-Code Workflow Automation Platform with a top global account. This role involves working directly with enterprise clients, maximizing customer value, and ensuring successful platform implementation. As an early hire, you'll influence the expansion strategy in Canada. Responsibilities include acting as a trusted advisor, supporting client process optimization, and collaborating with various teams. The position offers a remote-first work environment with various benefits.

Requirements

• 3-5 years of client-facing experience as a Solution Engineer, Solutions Architect, or similar roles in technical implementation or digital transformation consulting
• Experience working on enterprise implementation projects
• Familiarity with REST APIs, comfortable building API calls or short scripts (JavaScript or Python), and deploying serverless functions with version control (Git)
• Experience with Cloud infrastructure, particularly Microsoft Azure
• Strong collaboration skills with both business and technology stakeholders
• A customer-centric mindset, demonstrating grit, persistence, and a passion for driving customer success

Responsibilities

• Act as a trusted advisor to customers, providing expertise on the Next Matter platform and best practices
• Support clients in identifying process optimization opportunities and how Next Matter can be used to solve the issues
• Partner with the North American Client Service Lead to own the account’s roadmap, ensuring seamless implementation, project management, and adoption
• Onboard and train Next Matter users, including workflow builders and end users
• Deliver technical support to North American customers, including our top global account in Canada
• Collaborate with European Solution Engineers, Sales, Product, and Engineering to design and build solutions for customer use cases
• Contribute to Quarterly Business Reviews with key clients

Preferred Qualifications

While professional software development experience is not required, it is a plus

Benefits

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model
• The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America
• A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need
• A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date
• A learning budget of 1,000 EUR per year to support your personal and professional development
• A competitive, top-of-market salary, bonus, and equity options