Solutions Architect

Summary

Join 1Password's Solutions Architect team as a remote Solutions Architect in the Netherlands for a one-year contract. You will work directly with customers, implementing 1Password products and collaborating with internal teams. Responsibilities include knowledge base content creation, video recording, and serving as a resource for go-to-market questions. The ideal candidate possesses excellent communication skills in English and German, 3+ years of customer-facing technical experience in a SaaS/Security/Technology environment, and experience with various SaaS products and cloud-based infrastructure. Occasional travel within EMEA, Canada, and/or the USA is required. 1Password offers a comprehensive benefits package including health coverage, parental leave top-up, wellness allowance, generous PTO, company-wide wellness days, and retirement matching.

Requirements

• Excellent written and spoken communication skills in both English and German, with the ability to engage and develop relationships, sharing information effectively across all professional levels
• 3+ years of experience in a customer-facing technical role, ideally within a SaaS/Security/Technology environment
• Effective and timely communication skills over email, phone, and video. This position involves significant customer interaction, which should be something you find engaging
• Ability to explain complex technical problems in a simple and easy-to-understand way
• Experience with various SaaS products and cloud-based infrastructure: Linux, DNS, Docker, Kubernetes, TLS, and command-line interfaces, among others
• Comfort with taking on new technologies and products, adapting quickly, and becoming a resource for your team
• Excellent collaboration skills, with the ability to build positive relationships across the many teams you’ll work with in this role
• Enthusiasm for creating, testing solutions, and identifying the root causes of issues customers face
• Motivation to create effective documentation and refine processes to share knowledge and increase efficiency
• A commitment to continuous learning and expanding your expertise

Responsibilities

• Work directly with our customers to implement 1Password products like Extended Access Management’s Device Trust, SSO for 1Password, etc. on an average to moderate call load
• Collaborate with our friends in Onboarding to plan and execute on implementations
• Write and manage knowledge-base content for internal use by your team
• Record videos to share with customers on how to perform tasks if needed
• Serve as a resource for Go-to-market for questions regarding 1Password and XAM
• Work with the rest of your team to create materials for learning about and using 1Password and Extended Access Management

Benefits

• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Company equity for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly