Solutions Architect

Summary

Join Archive's Implementation & Success organization and help ensure customers are successfully onboarded and maximizing the platform's value. As a Solutions Architect, you will work directly with key clients, leading customer discovery, platform customization, and systems integrations. You will leverage your technical expertise to craft a vision for how Archive's platform enables brands to launch innovative circular programs. Lead cross-functional efforts in deploying the platform, solving new requirements, and exceeding customer expectations. This role involves working with large, strategic customers to implement and maintain Archive's platform. The position is remote and open to candidates across the continental US, with hybrid options available in New York and the SF Bay Area.

Requirements

• 5+ years of professional experience, including 3+ years in a client-facing technical role, leading technical projects and/or managing accounts in an enterprise environment
• Proven ability to work directly with external customers, lead client discussions, problem solve in real time and influence stakeholder decisions
• Strong technical skills, including the ability to learn new technologies quickly and to break down and explain complex technical concepts to less technical audiences
• Experience synthesizing business, ops and technical requirements and communicating them clearly to internal product and engineering teams
• Ability to thrive in a fast-paced entrepreneurial environment and comfort with lots of ambiguity where no two days are the same

Responsibilities

• Lead customer discoveries and develop implementation strategies based on requirements gathered and work with Product & Engineering to set plans and timelines against customer outcomes
• Use your technical creativity to overcome ambiguity and design highly customized solutions for customers leveraging all aspects of our circular technology platform
• Collaborate with stakeholders across the customer organization; including technology, marketing, ops, finance and others to help them realize their vision for branded resale
• Ensure we deliver high quality outcomes while maintaining timelines, identifying risks and collaborating cross-functionally to find resolutions
• Streamline future implementations with process improvements and platform development initiatives

Preferred Qualifications

• Experience at an enterprise B2B or B2B2C SaaS company with complex, technical implementations a plus
• Experience working on or along-side commercial teams to drive customer success and growth outcomes a plus

Benefits

• Employee and dependent healthcare
• 401(k) enrollment
• Remote work
• Hybrid remote-office work for those based in either of those locations