Cresta is hiring a
Solutions Architect in United States

Summary

The job is for a Solution Architect at Cresta, a fast-growing AI company focused on using AI to help workers, not replace them. The role involves understanding all aspects of Cresta's capabilities and how they interoperate with a given enterprise's existing people, process, and technology, contributing to the sales and execution process, and having domain expertise in CX and its ecosystem.

Requirements

• Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
• Expert in telephony systems used across contact centers and customer experience technologies
• Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
• Good understanding of integration options, APIs, iPaaS, UI Integrations
• Experience with AWS
• Has extensive experience in large scale enterprise software implementations and solutions architecture
• Is highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful
• Is able to build strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems

Responsibilities

• Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach
• Post-sales: supporting the technical implementation team to help get customers up and running on Cresta
• Collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs

Preferred Qualifications

Willing to do some travel (if/when the world goes back to normal) but before then be willing to be on frequent video calls with customers in EST - PST time zones

Benefits

• Works for a fast-growing AI company, backed by top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan
• Works with a world-class team of AI and ML experts
• Valued customers include brands like Intuit, Porsche, Verizon, and Mutual of Omaha