Solutions Architect

Summary

Join Glia as a Solutions Architect and collaborate with clients to implement innovative solutions enhancing customer engagement and operational efficiency. You will assess business and technical requirements, translate needs into a technical vision, and develop comprehensive documentation. Responsibilities include leading solution delivery and deployment, mentoring remote teams, and communicating technical concepts effectively. This role requires 5+ years of client-facing development experience, proficiency in front-end and back-end technologies, cloud platform experience, and strong communication skills. Bonus points are awarded for experience in specific industries and familiarity with emerging technologies.

Requirements

• 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design
• Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
• Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle
• Demonstrated ability to work collaboratively with engineering teams during agile development cycles
• Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs

Responsibilities

• Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges
• Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives
• Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders
• Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards
• Educate and mentor remote teams, ensuring adherence to solution designs and best practices
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders

Preferred Qualifications

• Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology
• Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks
• Relevant certifications in cloud platforms or solution architecture