Solutions Architect

Summary

Join Hyperscience's Solution Architecture team as a Solutions Architect, serving as the primary technical advisor and trusted partner for customers. You will lead technical onboarding and deployment, guide customers through platform optimization, and act as the primary technical point of contact. This role involves working closely with customer engineering teams and stakeholders to ensure smooth deployments and long-term success. The position requires strong technical acumen and customer engagement skills, with a blend of technical consulting, implementation, and account management. This is a hybrid role with travel to customer sites across the US. The target base salary is $119,000-$177,500 + bonus.

Requirements

• 5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software company
• Strong experience with customers and complex technical products
• Deep understanding of system integrations, APIs, security, and IT infrastructure
• Project management experience – guiding multiple stakeholders through complex implementations
• Excellent problem-solving skills and ability to troubleshoot technical challenges
• Effective communication of technical concepts to both technical and non-technical audiences
• Demonstrated ability to design end-to-end solutions by mapping customer needs to software capabilities

Responsibilities

• Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
• Guide customers through configuration, integrations, and best practices for optimizing our platform
• Act as a technical project manager, aligning internal teams and customer stakeholders
• Serve as the primary technical point of contact for assigned accounts
• Proactively monitor product adoption and drive best practices to maximize value realization
• Identify and mitigate technical risks and adoption blockers
• Conduct technical health checks, optimization reviews, and advisory sessions
• Troubleshoot complex issues, collaborating with Technical Services, Product, and Engineering
• Advise on workflow optimization, automation, and performance improvements
• Provide product feedback to influence roadmap and features
• Partner with AEs to identify expansion opportunities
• Support renewal discussions by demonstrating business impact and success metrics
• Build strong relationships with customer IT teams, architects, and executive stakeholders

Preferred Qualifications

• Familiarity with Kubernetes, Docker, and container infrastructure
• Experience with AI, automation, workflow, or enterprise SaaS
• Python scripting or coding experience is a plus
• Understanding of cloud platforms and modern deployment architectures
• Background in regulated industries (finance, healthcare, government)
• Experience with Intelligent Document Processing (IDP) or Document Processing Automation

Benefits

• Top-notch healthcare for you and your family
• A 100% 401(k) match for up to 6% of your annual salary
• Flexible PTO with the approval of your manager
• 12 weeks of parental leave and an additional 4 weeks for birthing parents
• Stock options