Solutions Architect

Summary

Join impact.com as a Solutions Architect at SaaSquatch, a client-facing technical expert responsible for guiding potential clients through the platform. You will work with Account Executives during sales, assessing technical requirements and creating solution blueprints. Post-contract, collaborate with Implementation Managers to refine solutions and guide implementation. This role demands strong technical expertise, excellent communication, and the ability to build client relationships. You'll be a key player in ensuring client success from a technical perspective. The position offers a competitive salary, commission, stock options, and comprehensive benefits, including remote work eligibility for Canadian tax residents.

Requirements

• Bachelor's degree in engineering, marketing, business administration, or related field OR equivalent working experience
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Proven track record selling complex SaaS solutions
• Excellent communication and technical leadership skills, as well as demonstrated tenacity and persistence
• Ability to forge strong, long-lasting relationships with senior executives
• Excellent attention to detail and passionate about continuously documenting technical specifications throughout the project lifecycle
• Ability to relate technical information to non-technical customers
• Knowledge and experience with most of the following technologies: REST APIs and/or GraphQL
• Knowledge and experience with most of the following technologies: Javascript
• Knowledge and experience with most of the following technologies: Data Structures, including CSV, JSONL and JSONata
• Knowledge and experience with most of the following technologies: Salesforce Flow Builder and/or Apex
• Knowledge and experience with most of the following technologies: Zapier
• Knowledge and experience with most of the following technologies: Asana or other project management tools
• Knowledge and experience with most of the following technologies: Running or setting up Referral and Loyalty programs
• Ability to balance both team-based and self-driven projects to continue to push clients, our team and our company forward

Responsibilities

• Be a strategic partner to our Account Executives and Implementations Manager, as well as a trusted advisor to our potential and implementing clients
• Work closely with our clients on uncovering technical details behind requirements and producing a documented technical solution that fits
• Deliver presentations of solutions during the sales cycle, answering questions, highlighting recommendations and voicing the technical flexibility of SaaSquatch
• Continuously focus on proposed and implemented solutions, ensuring that blockers and technical obstacles are quickly identified and mitigated
• Act as the Subject Matter Expert (SME) for the solution to be delivered from a technical requirements perspective, including but not limited to: Data mapping and interpretation
• Act as the Subject Matter Expert (SME) for the solution to be delivered from a technical requirements perspective, including but not limited to: API and flat-file data integrations to and from application platforms
• Act as the Subject Matter Expert (SME) for the solution to be delivered from a technical requirements perspective, including but not limited to: Application deployment and adoption strategies
• Coordinate technical tasks and milestones related to projects with both the client and internal colleagues
• Collaborate with Product teams to triage bug fixes and feature requests stemming from potential and implementing clients

Preferred Qualifications

• Successfully delivered enterprise software projects involving multiple business, technical stakeholders and marketing teams is a bonus
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits

• Salary Range: $90,000- $115,000 CAD per year, plus 25% Variable Commission Plan for an additional $22,500-$28,750) and generous stock (RSU) award
• The position is open to remote candidates who are eligible to work in Canada and are tax residents of Canada
• Strong extended health benefits, mental health support and support for new parents are provided to all employees on day-one of employment
• We encourage our employees to take the time they need with unlimited time off
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!
• Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA