Solutions Architect

Summary

Join Iterable as a Solutions Architect and play a key role in partnering with the Customer Success team, providing technical guidance to mid-market customers, and helping them unlock the platform's full potential. You will be the go-to expert for answering functional and technical questions about the Iterable platform. Your responsibilities include delivering technical presentations, presenting solutions, and working with cross-functional teams. This role offers opportunities to develop technical and consultative skills, including sales, problem-solving, and technical storytelling. Iterable values growth and supports team members in developing new skills. The ideal candidate possesses 4+ years of experience in a technical support, implementation, or solutions role, along with strong communication skills and experience with various programming languages.

Requirements

• 4+ years experience working in a technical support, implementation, or solutions role
• Experience with pre-sales opportunities and/or post-sale expansion
• Demonstrable strong verbal and written communication skills
• Experience working with a wide range of programming languages like HTML, CSS, nodeJS, Python, SQL, and Javascript
• Familiarity with mobile-specific programming languages like Swift, Java, Kotlin, and React Native
• Familiarity with APIs to connect back-end services
• Willingness to travel 25% of the time for customer onsite meetings, conferences, and company/team events

Responsibilities

• Provide technical strategy guidance to Mid-Market level customers in effectively using Iterable
• Become a subject matter expert on all aspects of the Iterable platform, including APIs, integrations, and mobile SDKs
• Deliver engaging technical presentations and platform demonstrations tailored to different audiences
• Present solutions and opportunities to utilize Iterable more effectively, translating customer use cases into account strategies
• Demonstrate ownership by leveraging autonomy and investing time in thorough discovery processes
• Play a major role in closing SaaS upsell and growth opportunities
• Work closely with cross-functional teams, including GTM teams, engineers, product managers, and stakeholders
• Continuously enhance the platform's capabilities through innovative ideas and implementations
• Provide specialized assistance and resolve technical challenges involving complex marketing architectures

Preferred Qualifications

• Experience in the marketing automation or email marketing space
• Experience with cloud-based platforms and solutions
• Experience developing apps on one or more device platforms, including iOS, Android

Benefits

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every quarter)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Sponsored Lunch with a Coworker
• Monthly Employee Wellness allowance
• Quarterly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation