Solutions Architect

Summary

Join Helpshift, a Keywords Studios company, as a highly motivated and solution-oriented individual to become an integral part of our custom development and professional services team. You will collaborate with various teams to deliver solutions to our clients, focusing on infrastructure-as-code development, CI/CD processes, and custom automation. This role requires strong programming skills, experience with cloud deployments, and excellent communication abilities. You will work closely with clients, analyze existing implementations, and mentor junior engineers. The position offers opportunities for professional growth and client interaction, with occasional travel.

Requirements

• At least three years of experience in the Software-as-a-Service (SaaS) field, through a specialization such as consulting services, technical pre-sales, or technical project management
• Proven experience translating ambiguous client requirements into actionable technical solutions
• Proficiency in one of the following tools: Python, Go, C#Node.js, Powershell
• Experience deploying cloud solutions on AWS or Azure (preferred)
• Understanding of SaaS technical concepts such as SDKs, APIs, and the cloud
• Highly organized and project management oriented
• Understanding of object-oriented programming concepts
• Commitment to performing tasks efficiently and preventing recurring errors
• Excellent communication skills and comfort leading meetings with executives and client analysts
• Mastery of the entire G-Suite software suite and ability to perform data analysis tasks, including generating pivot tables and writing complex formulas in Sheets/Excel
• Curiosity about complex systems and a natural problem-solving aptitude
• Fluency in English (written and spoken communication with clients and global team members)

Responsibilities

• Develop Infrastructure as Code (IaC) using Terraform, CDK, or Pulumi
• Develop Continuous Integration and Continuous Deployment (CI/CD) processes for cloud deployments
• Develop custom automation (Lambda functions/Azure functions)
• Mastery of programming languages (Python, JavaScript, bash, powershell, C#)
• Manage code repositories and perform peer code reviews
• Maintain code hygiene and write test matrices for solutions
• Mentor and train implementation engineers
• Contribute to proof-of-concept demonstrations for strategic clients and enterprise customers
• Work side-by-side with clients to design, build, and deploy complex integrations
• Establish strategic partnerships and relationships with contacts at our largest brands
• Manage time effectively, handling multiple tasks and projects simultaneously
• Analyze and audit existing Helpshift implementations to identify areas for improvement
• Become an expert in using Helpshift administrative tools, including a suite of AI products, bots, and other mission-critical support functions
• Collaborate with Account Manager, Customer Success Managers, Operations and Sales teams to ensure overall client success with the product
• Occasional travel to client sites or other offices (up to 25%)
• Establish relationships with clients as a trusted advisor
• Visual storytelling: present facts visually to share a lot of information in a short time

Preferred Qualifications

Experience with Kubernetes and container orchestration technologies in cloud environments

Benefits

• Health and dental benefits (upon employee eligibility)
• Partnerships with STM, Telus, and BIXI (among others)
• Employee Assistance Program (EAP)