Solutions Architect

Summary

Join Helpshift, a Keywords Studio company, and become an integral part of our custom development and professional services team. You will collaborate with multiple teams to deliver solutions to our clients, leveraging your expertise in infrastructure-as-code, CI/CD pipelines, and custom automation. This role requires proficiency in various programming languages and cloud platforms, along with strong communication and problem-solving skills. You will work directly with clients, analyze existing implementations, and mentor junior engineers. The position offers a competitive salary, full-time schedule, and employee benefits including health and dental care, plus partnerships with various organizations and an employee assistance program. Occasional travel may be required.

Requirements

• Minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management
• Proven experience translating ambiguous customer requirements into actionable technical solutions
• Proficiency with any of: Python, Go, C#, Node.js, Powershell
• Familiarity with technical SaaS concepts such as SDKs, APIs and cloud computing
• Being exceptionally organized and a project manager at heart
• Understanding of Object-Oriented Programming concepts
• Valuing performing tasks as efficiently as possible and disliking seeing mistakes repeated
• Excellent communication skills and being comfortable leading meetings with customer executives and analysts alike
• Proficiency in the entire G-Suite and ability to perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel
• Being curious about complex systems and a natural problem solver
• Efficiency with programming languages (Python, JavaScript, bash, powershell, C#)

Responsibilities

• Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi
• Developing CI/CD pipelines for Cloud Deployments
• Developing custom automation (Lambda Functions/ Azure functions)
• Managing code repositories and performing peer code reviews
• Maintaining the code hygiene and writing test cases for the solutions
• Mentoring and training implementation engineers
• Assisting with proof of concepts for strategic and enterprise customers
• Working side-by-side with customers to design, build, and deploy complex integrations
• Establishing partnerships and strategic relationships with contacts at our biggest brands
• Managing multiple tasks/projects simultaneously
• Analyzing and auditing existing Helpshift implementations for the purpose of making improvements
• Becoming an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
• Working collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers’ overall success with the product
• Occasional travel to client site or other offices (up to 25%)
• Building rapport with customers as a consultative seller
• Using visual narratives to share a lot of information in a short amount of time

Preferred Qualifications

• Experience with Kubernetes and containerization technologies in cloud environments
• Proficiency with deploying cloud solutions on AWS or Azure

Benefits

• Health and dental care
• Partnerships with STM, Telus, and BIXI (among others)
• Employee Assistance Program