Remote Solutions Architect

Summary

Join Pigment as a Customer Success Manager and work with customers to transform their existing solutions into sophisticated models, while building trusted relationships and adapting to a fast-paced startup environment.

Requirements

• Exceptionally skilled in building complex systems and explaining them to all stakeholders so they are simple to use & maintain
• At ease with a high volume of unstructured data which you’ll need to structure & validate
• A great learner, especially of new domains: we work for very diverse customer use cases & businesses
• Excelling at building trusted relationships with a deep sense of empathy and dedication
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
• Ability to adapt to a rapidly changing product and respond strategically to customer needs
• Experience meeting multiple objectives in an entrepreneurial environment with little supervision
• Fluent English and French or additional European languages is an advantage

Responsibilities

• Work with customers daily to transform their existing solutions, spreadsheets, and business problems into sophisticated multi-dimensional models
• Understanding business requirements & document them
• Designing & building the corresponding Pigment applications
• Training/Co-building with the customer o they are self-sufficient in the solution
• Participating and/or leading UAT and deployment
• Integrating source software and migration solutions (connectors & APIs)
• Be the link between the customer stakeholders and the product team, to make sure we develop the best planning platform
• Lead cross-functional projects to develop and improve the best in breed methodology & processes

Benefits

• Competitive package
• Equities
• Healthcare: Alan Blue for you and your family
• Brand new offices in the heart of London (Liverpool Street)
• Remote-friendly policy