Solutions Architect

Summary

Join Platform9, a leader in simplifying enterprise private clouds, as a Solutions Architect. You will be the key technical contact for customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes products, guiding them through adoption and scaling. Responsibilities include leading technical onboarding, collaborating on solution design, providing expert guidance on cloud-native technologies, and implementing automation solutions. You will troubleshoot issues, deliver expert services, collaborate with internal teams, and deliver training. This role requires expertise in Kubernetes and OpenStack, strong automation skills, and excellent communication abilities. Platform9 offers a flexible, remote work environment and various benefits.

Requirements

• Expertise in Kubernetes: Deep knowledge of managing, deploying, and scaling cloud-native infrastructure technologies
• Experience with Cloud-Native Technologies: A solid understanding of the cloud-native landscape, including CI/CD, containers, microservices, and cloud infrastructure management
• OpenStack Expertise: Extensive hands-on experience with OpenStack, including deployments, operations, and optimizations. Proven ability to troubleshoot complex technical issues in a production OpenStack environment
• Strong understanding of cloud infrastructure concepts including networking, storage, compute, and security within OpenStack
• Automation Skills: Proficiency in writing automation scripts in Go, Python, Bash to streamline operational tasks
• Strong understanding of infrastructure as code (IaC), configuration management tools (e.g., Terraform, Ansible), and DevOps best practices
• Excellent communication and interpersonal skills: Ability to convey technical concepts to both technical and non-technical stakeholders
• Proven ability to troubleshoot complex technical issues and implement effective solutions
• 5+ years of hands-on experience with OpenStack and Kubernetes

Responsibilities

• Lead the technical onboarding process for customers using Platform9 Managed OpenStack and Platform9 Managed Kubernetes
• Collaborate with customers to understand their infrastructure requirements and design optimal cloud-native solutions
• Provide expert guidance on the use of OpenStack, Kubernetes, and related cloud-native technologies
• Offer strategic guidance on OpenStack and Kubernetes architecture, including network design, storage solutions, and compute resource management
• Educate customers on best practices for managing and maintaining OpenStack and Kubernetes infrastructure, including upgrades, monitoring, scaling and operational efficiency
• Implement automation solutions to streamline deployments using Go, Python, Bash and CI/CD best practices
• Troubleshoot and resolve technical issues that arise during customer onboarding and ongoing usage
• Deliver expert services solutions to existing customers in accordance with a statement of work document in a timely fashion and with utmost attention to detail
• Collaborate with product and engineering teams to improve the customer experience and provide feedback on features and product improvements
• Provide continuous feedback to internal Quality Assurance teams on product usability, testing requirements and customer usage patterns
• Deliver technical workshops, demos, and training to customers

Preferred Qualifications

• Experience with managed services or SaaS platforms is a plus
• Experience with public clouds (AWS, GCP, Azure) and hybrid cloud environments is a plus
• Industry certifications in Kubernetes (CKA/CKAD/CKS)

Benefits

• Flexible, remote work environment
• Competitive Compensation and Equity
• Medical Healthcare for you and your family
• Hybrid Work Model
• Wellness Benefits
• Professional Development/ Global certifications
• Reward and Recognition Programs
• Team Building Activities
• Hackathon
• Company Wide Programs